Destination Travel Group

Refunds are not available if a claim has been or will be submitted.
Refunds must be requested in writing.
1. Where no travel has been made and the request for reimbursement is received BEFORE the effective date of the Policy, a full reimbursement is available.
2. When no trip has been made and the request for reimbursement is received AFTER the effective date of the Policy:
a) A full refund is available within 10 days from the policy application date; or, b) A refund less an administrative fee is available when the refund request is received more than 10 days after the policy application date, but within 90 days after the Policy expiration date.
3. When the trip has been made, a partial refund is offered less an administrative fee. Refunds are calculated as follows:
a) As of the date the cancellation request is sent to us, whether or not you have returned to your country of permanent residence or have become eligible for and/or covered by a provincial government health care plan or territorial during the coverage period; or, b) From the date you return to your country of permanent residence if satisfactory proof of return is sent to us and we receive the request within 90 days after the expiry date of the Policy; or, c) From the date you become eligible and/or covered under a provincial or territorial government health care plan during the coverage period, if satisfactory proof of provincial government health care coverage is submitted to us or territorial and we receive the request. within 90 days from the date you became eligible.
4. Applicable to 365-day policies with an insured sum of $100,000 or more (Super Visa policies): a) A refund is available, subject to a $250 cancellation fee, provided no travel has been made. For cancellation after the effective date of the Policy, the request must be received within 90 days of the expiration date of the Policy; or, b) If a Super Visa application was denied, a full refund is available prior to the Policy effective date, or a refund less an administrative fee is available after the Policy effective date, provided that the request is received within 90 days of the expiration date of the Policy. You must send us supporting documentation.

1-866-520-8823