Destination Travel Group
In the event of a medical emergency, immediately call TuGo Claims:
To make a claim, simply contact Claims on TuGo 24 hours a day, seven days a week:
From the US and Canada, call toll free: 1-800-663-0399
From Mexico, call toll free: 001-800-514-9976 or 800-681-8070
Worldwide, call collect: 1-604-278-4108
Notice: All claims must be reported to TuGo no later than 30 days from the date a claim arises. Within 90 days, all documents supporting your claim must be submitted to the insurance company.
You will be responsible for verifying hospital and medical expenses incurred and must obtain itemized accounts for all hospital and medical services provided.
All claims correspondence should be mailed to:
Claims at TuGo 10th Floor, 6081 No. 3 Road Richmond, BC, V6Y 2B2
To file a claim online, visit www.tugo.com/claims
For unresolved disputes regarding any claim or part thereof, you should contact the following: TuGo, 10th Floor, 6081 No. 3 Road, Richmond, BC, V6Y 2B2. Any claim must be filed within one year after the date of the expense.