Tourist Insurance


You must notify AGA Emergency Assistance within 24 hours.
after admission to a hospital and before any surgery is performed. Failure to do so, without reasonable cause, will result in the reduction of eligible benefit amounts payable by 20%.
– Claims must be reported within 30 days of their occurrence.
– Written proof of claim must be submitted within 90 days of the incident.
– To submit your claim, please complete the claim form completely and include all original invoices. Incomplete information will cause delays. – Any costs incurred for the required documentation or reports are the responsibility of you or the claimant.
– Always make a copy of the documents you send.
Allianz Global Assistance Claims Department
PO Box 277
Waterloo, ON, N2J 4A4

AGA’s claims and emergency assistance staff are available to assist you 24 hours a day, 7 days a week. AGA’s experienced multilingual staff checks hospital coverage, arranges for emergency medical evacuation, coordinates payments, and communicates with your GP and family members as needed. Call AGA Emergency Assistance or have someone call for you as soon as possible.


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